Our Client :
One of the largest California state civil rights agency in the country receives and investigates discrimination complaints and handle employment, public accommodations and hate violence cases.
Challenge :
In an effort to enhance citizens engagements by improve its delivery of service to the public, support enhanced demands and increase program efficiencies, the Department required a self-service system that would enable the public to schedule intake appointments and obtain immediate right-to-sue letters over the web.
The objective of this initiative was to add new functionality to their website by providing the public with the ability to request a self-service intake appointment at one of the Department’s district offices.
The public was also required to have the ability to request and, in some cases, print a self-service immediate letter after responding to a series of questions to determine jurisdiction of a violation.
Mentis Solution :
In order to meet the program objective, Mentis developed and implemented a new modular, flexible web solution and streamlined business processes to support these demands and deliver improved business outcomes from a new online appointment system.
This project resulted in the new capabilities for the public seeking assistance
from department including :
- Submit an Internet self-service request to schedule an intake appointment at one of the Department’s district offices,
- Print an intake appointment confirmation letter, print a pre-complaint questionnaire,
- Submit a self-service application for an immediate right-to-sue letter
- Print an immediate right-to-sue letter.
Development Environment :
Visual Studio ASP Dot Net, SQL Server and MS Azure
